International Order Policy
International Shipping & FAQ
International Orders
Whether you live in Helsinki, Hong Kong or Helsingborg, Do It Tennis can deliver the goods! We offer US Postal Service Priority Mail International, Global Express Mail and Fed Ex International Options. The shipping costs are based on country and the weight and size of the package. Typical standard international delivery times are 7-10 business days. Express delivery times are typically 3-5 business days.
International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your Do It Tennis merchandise and shipping charges. If you have any questions about international orders, please e-mail us at info @ doittennis.com or call (760) 630-0638.
If any international order is refused upon delivery for any reason, Do It Tennis will bill all customs and duty charges to you. Once a package enters your country these charges are not reversible whether the package is delivered to you or not. Orders may be returned after receipt if there are any problems. Please be aware of all related charges when ordering.
Click here to print out the Do It Tennis International Order Form.
Order form is in Adobe Acrobat PDF format.
Frequently Asked Questions:
What credit card information is required to process my order?
Do It Tennis utilizes a procedure to confirm that the order has been placed by an authorized cardholder. It is an additional security measure required by Do It Tennis to protect, you, the cardholder, and Do It Tennis from credit card fraud. Our apologies for any inconvenience, but the added protection outweighs the small amount of time necessary to provide the proper information.
Required Information
- Name, Address, and Phone Number of the bank issuing your credit card
- A copy of your credit card billing statement
- A copy of your personal identification card or drivers license
Additional information may be required.
Will I have to pay any taxes or import duties?
There are no U.S. taxes. However, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.
What happens if I refuse or abandon my order?
Do It Tennis cannot issue credit for international packages which are refused or abandoned.
Who is responsible for import fees, duties, and other charges?
You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. We strongly suggest that you check with your local government agency to determine the extent of such charges prior to purchase. We cannot issue credit in cases where packages are not delivered due to non-payment of fees.